In the light of the soaring popularity of Facebook and Twitter with consumers, most businesses know they had better get involved. In fact, we have moved past the early days of questions challenging the validity of SM as a marketing medium — it’s for real folks. Now the question on everyone’s mind is “Who.”
As in, “Who should manage our social media marketing?”
And almost before they have finished the question, 10-20 “social media experts” will chime in with the answer (while possibly raising their hands):
“Ooohhh, ooohhh, pick me! Let me do it!”
In fact that is just the kind of thing giving SM consulting a bad name right now. Just as there were a lot of hacks in Web site design 10 years ago and a lot of overnight SEO experts 5 years ago, today there seems to be a proliferation of “Social Media Consultants.” A recent USA Today poll revealed that there are more Social Media Consultants in the United States than there are Republicans. And last weekend I was driving through rural Ohio and saw an interesting image. A small bait shop operating out of a trailer and offering “storm doors, live bait and social media consulting.”
In an effort to help wade through the many options of SM consulting, I spoke with some respected social media folks and got their take on the question: “Who Should Manage Your Social Media?” Are you hoping for a simple answer? Sorry, there are 4 firmly entrenched camps on this one.